Custom credit solution

Case: Tailored insured credit solution restores financing and delivery reliability

Summary

A food wholesaler risked being unable to supply a key customer. The factoring company stopped pre-financing because there was no credit insurance for this specific customer. Together with the client and the customer, Credit Comfort delivered a tailored solution with additional security, which led to coverage being granted, factoring resuming, and the supply chain remaining intact.

The challenge

• Situation: regular customer falls outside the factor’s financing framework due to lack of credit insurance.
• Risk: without coverage no pre-financing; without financing no delivery -> acute pressure on revenue and the customer relationship.
• Requirement from the factor: insured receivable (policy or single-buyer) to mitigate debtor risk.

Our approach

Financial substantiation
Collected and analyzed the most recent annual statements and interim information of the customer (solvency, cash flow, payment history).

Market scan of insurers
Approached niche credit insurers that can assess single-buyer and non-standard risks, focusing on sector knowledge and speed.

Arranging additional security
In consultation with the customer, provided a personal (DGA) guarantee as additional security. This offered sufficient comfort to grant coverage.

Coordination with the factor
Aligned conditions and evidence with the factoring company so pre-financing could resume immediately after policy acceptance.

Result

• Credit insurance granted (single-buyer), in line with financing conditions.
• Factoring resumed, keeping liquidity and delivery reliability at the desired level.
• Continuity in the chain: the customer could continue delivering to its certified end client, without legal escalation or payment arrears.

Why this worked

• Data-driven file with up-to-date financial information and payment behavior.
• Tailored security via a personal guarantee as additional coverage.
• Short lines of communication between wholesaler, customer, insurer, and factor.
• Sector-specific underwriters with experience in food supply chains.

What this means for you

• Caught between delivery obligation and financing requirements?
• Concentration risk or a critical customer that falls outside standard policies?
• Need single-buyer coverage or temporary tailor-made securities?

Credit Comfort structures the file, finds the right insurer, and coordinates with your factor.